CounselLink Services and Support

DISCOVER A HIGHER LEVEL OF PERFORMANCE

The CounselLink training and services teams work with your legal department to help with planning, implementation, support and education. As your dedicated partners, we want to ensure you achieve the greatest return on your software investment.

CounselLink Services and Support

DISCOVER A HIGHER LEVEL OF PERFORMANCE

The CounselLink training and services teams work with your legal department to help with planning, implementation, support and education. As your dedicated partners, we want to ensure you achieve the greatest return on your software investment.

Professional Services

Improve operations and maximize profitability

  • Implementation Services
  • Data Migration Services
  • Integration Services
  • Change or Expansion Services
  • Professional Services Plans
  • Organizational Change Management

Strategic Services

Improve performance, optimize business processes, and better leverage data and analytics

  • Process Improvement
  • System Optimization
  • Budgeting and Forecasting
  • Executive Reporting
  • Dashboards
  • Vendor Selection and Management
  • Decision Modeling

Education

Increase adoption and manage change

  • End User Education Planning
  • Custom Curriculum Development
  • End User Training Including Classroom, Deskside Coaching, and Web-based
  • Law Firm Education
  • Tailored Education Built Around Your Business Processes

Support

On-demand help and expert support when you need it

  • Dedicated Account Management
  • 24/7 Technical Support
  • Knowledge Base and Product Documentation
  • Best Practice Resources

Professional Services

Improve operations and maximize profitability

  • Implementation Services
  • Data Migration Services
  • Integration Services
  • Change or Expansion Services
  • Professional Services Plans
  • Organizational Change Management

Strategic Services

Improve performance, optimize business processes, and better leverage data and analytics

  • Process Improvement
  • System Optimization
  • Budgeting and Forecasting
  • Executive Reporting
  • Dashboards
  • Vendor Selection and Management
  • Decision Modeling

Education

Increase adoption and manage change

  • End User Education Planning
  • Custom Curriculum Development
  • End User Training Including Classroom, Deskside Coaching, and Web-based
  • Law Firm Education
  • Tailored Education Built Around Your Business Processes

Support

On-demand help and expert support when you need it

  • Dedicated Account Management
  • 24/7 Technical Support
  • Knowledge Base and Product Documentation
  • Best Practice Resources

Professional Services Team
Averages 9 years with CounselLink

Education Team
Averages 10 years with CounselLink

Account Management Team
Averages over 9 years in the ELM Industry

Customer Care Team Members
Average over 8 years with CounselLink

CounselLink Professional Services Packages

Work with our experts to improve your legal department’s operations and productivity

Our Full Portfolio Of Services Includes:

Onboarding Services

Get your new CounselLink solution up and running quickly with an experienced project team that handles all onboarding tasks. Our structured methodology applies a proven, five-phase approach – plan, design, implement, verify and deploy – to ensure a successful onboarding experience.

Conversion and Integration Services

We can help load your existing data and share information across systems to improve analytics and drive efficiency within your legal department.

Customer Care and Account Management Services

After your system goes live, the CounselLink team is always available to make sure any issues are resolved and you are happy with the system. Every customer is paired with a dedicated Account Manager who offers ongoing support and partnership. Customers also enjoy access to 24/7 email and toll-free support.

Training Services

Choose from a variety of training options according to what fits your organization and needs. Whether you prefer convenient on-demand training or live web or classroom training, we offer a high-quality, comprehensive curriculum that will work for you.

Strategic Consulting Services

Take your performance to the next level with the professional expertise of CounselLink Strategic Consultants. Our team of legal operations experts can help you improve performance, optimize business processes and leverage the value of data and analytics.

Custom Service Options

As your partner, we are here to support your legal department’s success. If you have specific service requirements, our experienced CounselLink Services Team is ready to help with tailored solutions to meet your needs.

I think the culture of CounselLink and the team at LexisNexis are really professional in how they help you execute projects. They enable you to be successful in what are sometimes challenging implementations.”

Aine Lyons
VP & Deputy General Counsel
VMware

See How Your Law Department Can Drive Business Success With The Right Partner